CNC Cutting Machine FAQ: Process, Tooling, Materials and Shipping

It is a digital flatbed cutter that moves a rapidly oscillating blade along a CAD path. The blade cuts flexible, fibrous and sheet materials without a steel die and without the heat of a laser.

It is better for many heat-sensitive materials such as leather, foam, PET felt, rubber, fabric and composite fabric. Laser can be better for thin rigid sheet, fine detail and some metals. The material and edge requirement decide the process.

When a shape is stable, the annual volume is high and the die cost is easily absorbed. Digital cutting is strongest for samples, short runs, frequent changes and multi-material production.

No. The Shilai oscillating knife range is designed for flexible, fibrous and suitable composite materials. Metal, glass, stone and cured laminate require a different cutting technology.

Start with the largest sheet or nested marker, add handling clearance, then check the available floor space and shipping constraints. A custom table can be smaller or larger than the standard platform.

Working area, tool count, knife type, conveyor, vacuum zoning, vision or CCD, electrical configuration, documentation, packaging and shipping all affect the final price.

DXF and PLT are common production formats. Designs are typically prepared in AutoCAD, Illustrator, CorelDRAW, Inkscape, SolidWorks or similar software. The exact workflow is confirmed for your drawing.

Daily checks cover the blade, table surface, vacuum and emergency stops. Weekly and monthly checks cover rails, racks, filters and calibration. A written schedule should be supplied with the machine.

Yes. The cutting-test process uses your actual material and drawing. We record the tool and parameters and return the cut parts with a configuration recommendation.

Published tolerance for suitable thin materials is ±0.1 mm. Thick, soft or compressible materials can move under the blade, so the practical result must be confirmed on the actual sheet.

Some textile and composite configurations can cut multiple plies. The practical layer count depends on material, thickness, vacuum and knife type.

It can be configured for liner handling and kiss-cutting in some applications. Confirm the material construction and backing with a sample.

A standard configuration is often quoted at about 15 days from deposit; a custom configuration at about 30 days. The exact date is confirmed in the order.

The quotation states the accepted currency and payment schedule. A deposit starts production and the balance is agreed before shipment.

Yes. Video verification, a live video call or third-party inspection can be arranged depending on the order and destination.

We quote the agreed shipping term and prepare the commercial documents. Import duty, local clearance and destination charges depend on the destination and are confirmed with the buyer or freight forwarder.

Shilai currently publishes a 3-year machine warranty. Wear parts and consumables are handled separately. The final terms are stated in the quotation and order confirmation.

Remote installation guidance and operator training are part of the support plan. On-site service can be quoted separately.

Share the model, serial number and part photo or number. Critical wear parts and consumables can be quoted for shipment.

Yes, subject to scheduling and the production plan. If travel is not practical, a live video factory walkthrough can cover the floor, build and cutting test.